New Engage feature - Order notes

After many customer requests, we’re excited to introduce Order notes, a simple way to keep track of important information directly on your orders!

Further details and rules

Icon	Explanation
	Grey icon indicates no Notes present
	Blue dot combined with purple icon indicates an unread Note
	Purple icon indicates Notes present

Other things to be aware of

This feature has the concept of Operation notes and Global notes, explained in the table below.

Type	Where to use	Where you can see it	Important to know
Operation notes	On a specific operation	In the schedule for that exact operation In Order details	Only visible for the operation it was added to. Not visible from other operations.
Global notes	On the order itself (Order details)	In Order details (all Notes show here)	Not tied to any specific operation. Visible for the whole order in one place.

In the Global notes view (found in Order details) both Operation notes and Global notes are shown together. You can tell them apart by the timestamp, explained below:

Note type	How it looks
Operation note	Includes operation and resource number after the timestamp. Example: 20 Deburring | 1640-1
Global note	Only shows the timestamp. No operation or resource number.

The screenshot above shows an operation note, seen from the Global notes view